GENERAL TERMS OF SALE

The present terms of sale aim at defining the contractual relations between the company Lola-Rose SARL and the buyer as well as the conditions applicable to any purchase made by means of the www.fairydust.ch retail website.
The acquisition of the good through the present site implies an unconditional acceptance by the buyer of the present terms of sale. These terms of sale will prevail over any other general or particular conditions not expressly approved by the company Lola-Rose SARL.
Fairydust saves to be able to modify its terms of sale at any time. In this case, the applicable conditions will be the ones current in the order date by the buyer.

CHARACTERISTICS OF THE PROPOSED GOODS

The products offered for sale are those listed in the catalog published on the website www.fairydust.ch. These products are offered within the limits of available stocks. All parts, unless otherwise stated, are unique. The photographs in the catalog are as faithful as possible but can not ensure a perfect similarity with the product offered, especially with regard to colors. Orders are made in the online shop and are payable in advance. Our items are all checked and packaged manually.

PRICES

All the prices shown on the website are in Swiss Francs and do not include VAT or taxes.
For Switzerland the VAT will be added at the checkout before validation of the order. For the rest of the world the products are sold without VAT.
Any duties and taxes that would result from the purchase of a product from this site to a country other than Switzerland are under the responsibility of the buyer of the product.
Fairydust reserves the right to modify its prices at any time, provided however that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not take into account the expenses of delivery, charged in supplement, and indicated before the validation of the order.

AVAILABILITY

In case of unavailability of a product, we will inform you as soon as possible. You will be offered a refund or similar product.

PAYMENT TERMS

Secure payment methods SSL: Paypal payment, bank transfer or credit card payment.

DELIVERY AND TRANSPORT

The shipment of available items is made by post within 1 working day after receipt of your payment. The delivery costs include a part of the shipping price as well as a participation in the handling fees, for any order in Switzerland or foreign country. We deliver by Swiss Post in PostPac, MiniPac or single mail, with or without a tracking number according to your choice. Special care is taken to protect fragile objects. Packages are meticulously prepared and your items are well protected. Deliveries are made to the address indicated in the order form. The risks are the responsibility of the purchaser from the moment the products leave the premises of Fairydust. Delivery times are only indicative; if they exceed thirty days from the order, the contract of sale may be terminated and the buyer refunded. NOTE: Fairydust does not deliver parcels in a post office box and does not deliver any goods to a minor clientele or under guardianship, except with the written authorization of the parents or guardian.

LEGAL WARRANTY

Before leaving our house, the goods are always checked and packaged manually, and are in perfect condition. Should you notice any transport damage, please inform your Post Office immediately and ask for a report within three days of delivery. You must also report to us, in accordance with the law, any defect or anomaly affecting the goods delivered to allow us to remedy them as soon as possible.

CUSTOMS

The customs and tax (VAT) fees of the country concerned are the responsibility of the final buyer and are not part of our invoice. These customs taxes are beyond our control.
For Swiss buyers VAT is the responsibility of the buyer and is included in the invoice.

For the French customs, please read this link carefully:
https://www.douane.gouv.fr/articles/a10753-achats-a-distance-et-envois-entre-particuliers

COMPUTING AND FREEDOM

In accordance with the provisions of the Federal Data Protection Act. (LPD) of June 19, 1992, you have a right of access, rectification and opposition on personal data concerning you. All personal data will be considered confidential. The information required to manage the order is used only in the context of your business relationship with Fairydust.

ORDER

The buyer who wishes to obtain a product must:
– complete the identification form on which he will indicate all the details requested or give his customer number if he has one;
– validate your order after having checked it;
– make the payment in the prescribed conditions;
– confirm your order and payment.
The confirmation of the order implies acceptance of these conditions of sale, the acknowledgment of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All data provided and the recorded confirmation will be worth proof of the transaction. Confirmation will be worth signing and acceptance of transactions. The seller will communicate by e-mail confirmation of the recorded order.

RETRACTION, RETURN OR EXCHANGE OF GOODS

Buyers, non-professional individuals, benefit from a withdrawal period of seven days from the delivery of their order to return the product to the seller for exchange or refund without penalty, with the exception of the return costs which are at the expense of the buyer. Items must be returned intact, unworn and complete in their original packaging.

PAYMENT TERMS

The price is due when ordering. Only the means of payment listed on the online store www.fairydust.ch will be allowed. The invoice of your order constitutes a proof of purchase.

RESPONSABILITÉ

The seller, in the process of selling online, is bound only by an obligation of means; it can not be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, break of the service, or other involuntary problems.

INTELLECTUAL PROPERTY

All elements of the www.fairydust.ch website are and remain the exclusive intellectual property of Fairydust and www.fairydust.ch. Nobody is authorized to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, elements of the site that are software or visual.

ARCHIVING – PROOF

Fairydust will archive purchase orders and invoices on a reliable and durable copy. Fairydust’s computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

LITIGATION

These general conditions are subject to Swiss law and particularly the Code of Obligations, which regulates the aspects not expressly mentioned by these general conditions. This is so for the substantive rules as for the rules of form. In case of dispute or claim, the buyer will first contact Fairydust to obtain an amicable solution.